Verizon certified pre-owned replacement program

Due to inactivity, your session has expired. Please sign in again to continue. There are several options for replacing your phone or other device. Select the issue you're experiencing to see your options:. This list includes the most common situations that may occur with a device.

If you find yourself in a unique situation not listed above, please try our Troubleshooting Assistant. The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. Your replacement options are based on whether or not you have device protection:. A manufacturing defect is something that's wrong with the device itself e. It doesn't include physical damage caused by outside forces e. Your replacement options are based on how long it's been since you purchased the device and if you have device protection.

Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store.

In Florida, coverage for post-warranty defects is provided by the insurance program device replacement deductible and claim limit apply. Accessibility Resource Center Skip to main content. Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Free phones. My offers. Fios Home Internet.

Bring your own device. Certified pre-owned. Featured smartphones. Other phones. Trade in your device. Shop all accessories. Phone accessories. Tablet accessories. Watch accessories. Certified Pre-Owned devices are the same great devices, at better prices. Watch this video to learn more. Get your Certified Pre-Owned device before it's gone at vzw. Verizon Certified Pre-Owned devices are the same great devices, at even better prices.

Each Certified Pre-Owned device passes a rigorous inspection to ensure it meets our high standards of excellence. Our technicians use a complete point checklist to confirm everything is in working order - even cosmetic details - and, if necessary, we'll recondition the device to its original factory settings.

Plus, they'll upgrade the device to the latest software, so it arrives in your hands just like new. With a full day warranty and 30 days to return, you don't have to worry about any unwanted surprises.

Check out what's in stock today and get a great device at a better price - but only while supplies last at vzw. Accessibility Resource Center Skip to main content.

Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. Featured smartphones. Other phones. Trade in your device. Shop all accessories. A feature on select smartphones that takes six pictures in a row when you take a picture.

A small file stored in your web browser by a website when you visit it. This allows the website to identify you and provide unique content customized for you. Corporate Email. It syncs your email, contacts, calendar and tasks, helping you stay in touch with your office while you're away from your desk. Country Code. A two- or three-digit code assigned to each country.

When placing an international call, you must dial this code as a prefix to the phone number. The area in which a mobile device can receive service. Permission settings enabling an Account Owner to control whether Verizon Wireless shares certain consumer and billing information with its affiliate, agent and parent companies for marketing purposes. A reimbursement or other sum of money posted to your account. Customer Agreement. The rights and obligations you agree to when you do business with Verizon Wireless.

Customer Service Representative. A trained Verizon Wireless expert who can help you with any questions or concerns regarding your wireless service or mobile device. Our Customer Service Representatives are available over the phone, online and in Verizon Wireless stores. They have in-depth knowledge of all the products and services we offer.

Damaged Device Fee. A fee that's applied when a device is returned as defective, but is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear. Dashboard Home. A feature on select devices that puts everything you care about on one screen, including the latest news, your social networking updates and updates from chosen apps like your calendar, email and more.

When you swipe to Dashboard Home, the latest information is already waiting for you. Information sent or received from your mobile device other than calls and text messages. You may use data on your device when you access the internet, check your email, play games, use apps e. Background tasks, such as syncing or location services, may also use data. Data usage is billed based on the amount of data sent and received megabytes or gigabytes , and it can be charged per-use or as part of a data package.

See also Data Usage. Data Allowance. The amount of data that can be sent or received from your wireless device per month without incurring additional charges as stated in your data package.

Data Boost. Data Detail. Total data usage in kilobytes sent and received in a given month. Data Package. A set amount of data that can be sent or received from your wireless device per month for a set charge rather than a per-usage fee. Data Sense. A feature on wireless devices that monitors your data usage. Use it to create limits and manage how much data you use each month.

Data Session Call Waiting. A feature that has been added to all 1X-capable devices at Verizon Wireless. It allows you to receive your incoming voice calls even while you're engaged in an active data session. Data Usage. The amount of data sent or received from your wireless device in a month. The permanent termination of wireless service. This is different from suspension of service, which is temporary.

You may reactivate service within a certain period of time after a deactivation. Delphi Connect. A device that lets you monitor and locate your car, as well as troubleshoot its problems. Device ID. An identification number for your mobile device. A Device ID can be used to activate your device or deactivate it in the event that it's lost or stolen. Device Installment Program.

With this option, you can start using your tablet or camera right away with a lower upfront cost. Device Payment. A program that provides you the flexibility to get the most current devices early or if you prefer, pay over 24 months rather than paying for it all upfront. You'll make a monthly payment until your device is paid off. Digital Zoom. A camera feature that makes the subject of the picture appear closer. An app that turns your device into a personal media assistant with content discovery, sharing and universal remote control capability.

Use Dijit to access program and movie guides from all cable and satellite providers in North America. A technology standard that enables easy sharing of music, photos and videos between devices over an existing network, such as from your phone to your computer via Wi-Fi. Domestic Call. Any call made and received within the continental US.

Domestic data roaming. Domestic roaming is usually free. See also international data roaming. Domestic Landline. Any non-wireless phone number within the US. Download speed. The speed of the connection when downloading data from the best available server to your device.

Droid Command Center. A widget that gives you easy access to notifications for text messages, missed calls, battery level and weather. The Settings can also be quickly launched from this widget. Droid Zap. Also, anyone nearby with a device running Android 2. If you want to limit who sees your content, you can add a code. Use this app to share the latest memories with your friends and family without physically connecting or touching your devices. Dropped Call. A phone call that disconnects unexpectedly when neither caller intended for it to end.

A type of high-speed internet access that uses a telephone line to send and receive data. Dual Band. Dual Shot. A camera mode on select Samsung devices. It lets you use the front-facing and rear-facing cameras at the same time to capture 2 different perspectives. The picture taken with the front-facing camera will appear inside a box on top of the picture taken with the rear-facing camera.

Dual View. A feature on select devices that lets you open and use 2 apps on 1 screen at the same time. Examples of e-waste include defective smartphones, broken phone chargers and old computer parts. A service known as Enhanced or E where emergency call takers have upgraded their equipment. E automatically provides call takers with the mobile phone number, cell site and sector, and the estimated latitude and longitude location of the caller if the PSAP is capable of receiving it.

Early Termination. Canceling a wireless contract before the contract term is completed. Early Termination Fee. Easy Clip.

A feature on select Samsung devices that lets you use your S Pen to draw a shape around an object on your screen. Then you can save or share whatever is inside the shape you drew.

The 2. Electronic gift card you can send from Verizon Messages to any US mobile phone number that can receive picture messages.

Send eGift cards from a variety of retailers e. An embedded SIM inside your device that stores data needed to connect to and use the Verizon network. An identification number embedded by the manufacturer on a wireless communications device. It is automatically transmitted to the wireless network each time the device is used, which associates that phone with the subscriber's account and phone number. A rating system used to identify the minimum age for which an app or video game is appropriate.

External Display. A secondary display on the outside of the device that enables such features as seeing the number and photo of the person calling before you answer the call. Face Recognition. A feature on some digital cameras and camera apps that seeks out and focuses in on people's faces. When this feature is used, the camera produces clearer and sharper images. A plan that allows up to 5 devices to share minutes and other services under one account.

This plan is no longer available for new accounts. Favorites Tray. Even if you have multiple Home screens, the Favorites Tray will display in the same location on each one. On most devices, the Favorites Tray can be customized to display your most used apps. The Government organization that regulates interstate and international communications by radio, television, wire, satellite and cable.

Options that you can add to lines on your account. Available features include cloud storage, international calling, Mobile Hotspot, equipment insurance, Caller ID Blocking and more. You can add or change features quickly online in My Verizon. Feature Phone. Field Force Manager. A mobile resource management solution for your business. Use Field Force Manager to locate, monitor and communicate with your mobile field workers.

Fingerprint Recognition. A convenient, secure way for your phone to identify you by your fingerprint. If you choose to enable fingerprint recognition, you can use your fingerprint to unlock your device's Home screen as well as use your fingerprint in place of a password in many apps.

See also Touch ID. A device or app designed to protect your computer, network, smartphone or other device from unauthorized access. The core software on a device that controls how it operates. Flash Memory. Flip Phone. A device that has a screen and keypad all on one side of the phone with an additional thin flap that flips open and closed over the keypad.

FM Radio. Front-Facing Camera. A camera on the front display side of the phone, allowing for two-way video chat and easy capturing of self-portraits. Full HD. A mobile device feature that lets you record videos in the same resolution and aspect ratio as an HDTV. The actual resolution will vary by device e. Devices that have this feature also typically have a true HD screen that offers true natural colors and automatic color adjustments. GB Gigabyte. A unit of measure for data that equals 1, megabytes.

Billion 1,,, bits per second. A feature that lets you add location information to images you take on your device. GHz Gigahertz. A unit of frequency equal to one billion cycles per second hertz. An app that connects with your online Gmail account. You can use it to read your email on your mobile device, and you can also set it to notify you anytime a new email arrives. Go Unlimited. The plan gives unlimited data and includes DVD-quality streaming, unlimited mobile hotspot and more.

An app designed to keep track of life's important events in one place. It offers two-way synchronizing to your mobile device's built-in calendar. Plus, you can connect to a mobile version of the web app that's made for the small screen.

A web-based mapping service, featuring 3D maps, walking and biking directions, turn-by-turn navigation, local search and voice search. You can also use it to view current traffic, transit lines, bicycling paths and a satellite map. A feature on a mobile device that provides the information you need right when you want it. Set it up to automatically give you local weather in the morning, traffic information before you leave home, calendar appointments that are coming up and more.

Explore and select from a variety of free or paid apps to improve productivity, provide entertainment and customize your device. You can also purchase music, movies and books from Google Play and access your content from anywhere using the cloud media player. Those purchases are applied to your next Verizon Wireless bill. An app that lets you access and message your Google Talk contacts from your mobile device.

Its primary application is as a cover glass for the exterior of portable electronic devices with screens. A global satellite-based system for determining precise locations on Earth. Turning on GPS lets you use location-based apps, such as Google Maps, to reference maps, get directions, hear turn-by-turn navigation and more. A specialized microprocessor that provides enhanced graphics at a faster rate. Greeting Name. A nickname you can choose to be greeted with by signing in to My Verizon.

Group Play. Several people can simultaneously view and interact with content such as documents, photos and music using Group Play.

A digital wireless technology included in Verizon Wireless Global Ready mobile devices to use for placing calls and transmitting data while traveling abroad in certain areas. Hard Key. A button that can be tapped or physically pressed and its function doesn't change. Hard Reset Factory Reset. The process of returning a device to its original factory settings using the method outlined in your device's User Manual.

A hard reset will remove all of the apps you've downloaded since you got the device and delete your app preferences, system settings and other data stored on the device. Your current OS version will remain the same after a hard reset, and no files will be deleted from any external storage i. Only perform a hard reset if your device isn't working e. See also Soft Reset. A voice audio technology that gives phone calls a greater level of clarity and quality than traditional wireless audio.

HD Voice uses a wider frequency range 50 Hz to 7 kHz to deliver a more natural-sounding voice quality. A car navigation app that can be used in countries, even while offline. Just download the maps you need, and then you can use turn-by-turn navigation for directions anywhere on the downloaded maps. Home Coverage Area. The 3. Keys located on some devices that are programmed to dial emergency services, like the police and fire departments.

It is also common for people to add the acronym "ICE" to the beginning of a contact's name in their contact list to identify that person as someone to call in case of an emergency. The 4. An internet protocol used to download messages from an email server to an email client through software on a PC or mobile device.

It saves a copy of all emails on the server, even after they're downloaded to a device. This makes accessing your email slower than with POP, but allows you to access the same emails from multiple devices. In-Store Pick Up. A service that lets you order equipment online at Verizon. Included Minutes. Minutes covered by your monthly plan allowance. Inductive Charging. Instant Messaging. A service enabling you to quickly send and receive messages via the internet.

Internal Memory. The capacity available for storing photos, messages, music, apps and other media on a device. International Data Roaming. If you're outside the US and don't have a plan for international cellular service on the device you're using, you're charged roaming or "pay as you go" rates when you call, text and use data e.

See also domestic data roaming. International Long Distance. A feature allowing you to make calls from the US to many other countries using your mobile phone. If you only call from the US to other countries occasionally, you can pay per minute. International Long Distance services are only for making calls to another country while in the US. International Messaging.

A feature allowing you to send text and multimedia messages to select international locations from your mobile device while you're in the US and in the Verizon Wireless coverage area. Internet Spam Blocking.

A type of network security used to ensure a safe connection and to protect your data. A company that provides access to the internet for individuals or business e. A computer programming language from Sun Microsystems, noted for its portability across platforms and its use in providing functionality for websites. Jelly Bean. Joint Photographic Experts Group JPEG is a standardized image compression mechanism designed for compressing either full-color or grayscale photographic images, often for use on the web.

JPG is "lossy," meaning that the decompressed image isn't of the same quality as the original image. Just Kids. Just Kids is no longer available to be added to your account. This smartphone plan includes Smart Family Premium for parental control through trusted contacts, usage restrictions and location monitoring. KB Kilobyte. A unit of measure used for data equal to 1, bytes. Kbps Kilobits per second. A metric used to measure the speed of a data connection.

One kilobit equals 1, bits. KBps Kilobytes per Second. One kilobyte equals 1, bytes. One byte equals eight bits. Key Fob. A device often on a keychain or an app that lets you access a secure environment using built-in authentication. For example, key fobs are used to open and start keyless-entry vehicles instead of a standard key and keyhole. Also, Vehicle Diagnostics by Delphi uses a key fob to unlock your car with your mobile device, if your keys get locked inside.

You can earn extra data with Kickbit by completing tasks such as watching videos, taking surveys, testing free trials and shopping for goods and services.

You can then transfer your earned data to your Prepaid Smartphone Plan. Kid's Corner. You can include or exclude individual apps, games, music and videos to ensure kids only have access to the content you deem appropriate. A data measurement equal to 1, bits. A computer network that spans a relatively small area. Most LANs are confined to a single building or group of buildings. A phone system serviced by the local telephone company, such as a home or office phone.

A fixed connection that uses wires, not radio transmission. Landscape mode. The horizontal view or orientation on devices whose screens can be viewed both vertically and horizontally.

A technology used in many of the displays for wireless devices and laptop computers. A small light found on many camera phones and used to illuminate objects in dim lighting for a better-captured image. Lenses for Nokia. Lenses that change the camera view e. LG Health. An app to set fitness goals and track your daily progress. Running, walking and cycling will automatically be tracked, but you can also track other activities, like hiking and inline skating.

When finished with a workout, you can view its details and your route on a map. A government assistance program that can provide a discount on your monthly wireless service bill if you qualify. A line of service on an account, identified by a mobile number. An indicator inside the case of most mobile devices that activates when it comes in direct contact with liquid.

It's designed not to be triggered by humidity and temperature changes that are within the product's environmental requirements described by the manufacturer. Locations of the indicator vary by device. Send your device to us within 5 days of receiving your Certified Like-New Replacement, or you'll be charged up to the retail price of the replacement device.

After preparing your defective device , get it ready to ship:. When the replacement order is processed we email you an order confirmation with an order number.

Use the order number to track delivery of your replacement device on our Order Status page. You must send us the defective device within 5 days of receiving your Certified Like-New Replacement. Android is a trademark of Google, Inc. Accessibility Resource Center Skip to main content.

Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Holiday Deals. Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. Featured smartphones. Other phones. Trade in your device. Shop all accessories. Holiday Gift Guide. Phone accessories. Tablet accessories. Watch accessories. Shop all plans. Shared data. International services.

Connected devices. Those who serve. Kids plans. Student plans. Other plans.