Microsoft exchange spam folder

It's possible that good messages can be identified as spam also known as false positives , or that spam can be delivered to the Inbox also known as false negatives. You can use the suggestions in the following sections to find out what happened and help prevent it from happening in the future.

Always report misclassified messages to Microsoft. For more information, see Report messages and files to Microsoft. Examine the anti-spam message headers : These values will tell you why a message was marked as spam, or why it skipped spam filtering. For more information, see Anti-spam message headers. Point your MX record to Microsoft : In order for EOP to provide the best protection, we always recommend that you have email delivered to Microsoft first.

If the MX record points to some other location for example, a third-party anti-spam solution or appliance , it's difficult for EOP to provide accurate spam filtering. In this scenario, you need to configure Enhanced Filtering for connectors also known as skip listing. Use email authentication : If you own an email domain, you can use DNS to help insure that messages from senders in that domain are legitimate. To help prevent spam and unwanted spoofing in EOP, use all of the following email authentication methods:.

For a more in-depth understanding of how Microsoft uses SPF, or for troubleshooting or non-standard deployments such as hybrid deployments, start with How Microsoft uses Sender Policy Framework SPF to prevent spoofing.

Verify your bulk email settings : The bulk complaint level BCL threshold that you configure in anti-spam policies determines whether bulk email also known as gray mail is marked as spam. Verify your organization settings : Watch out for settings that allow messages to skip spam filtering for example, if you add your own domain to the allowed domains list in anti-spam policies.

Use the available blocked sender lists : For information, see Create blocked sender lists. Unsubscribe from bulk email If the message was something that the user signed up for newsletters, product announcements, etc. Standalone EOP: create mail flow rules in on-premises Exchange for EOP spam filtering verdicts : In hybrid environments where EOP protects on-premises Exchange mailboxes, you need to configure mail flow rules also known as transport rules in on-premises Exchange.

These mail flow rules translate the EOP spam filtering verdict so the junk email rule in the mailbox can move the message to the Junk Email folder. When it's set to Low or High , the Outlook Junk Email Filter uses its own SmartScreen filter technology to identify and move spam to the Junk Email folder, so you could get false positives. Note that Microsoft stopped producing spam definition updates for the SmartScreen filters in Exchange and Outlook in November, The existing SmartScreen spam definitions were left in place, but their effectiveness will likely degrade over time.

Verify the Outlook 'Safe Lists Only' setting is disabled : When this setting is enabled, only messages from senders in the user's Safe Senders list or Safe Recipients list are delivered to the Inbox; email from everyone else is automatically moved to the Junk Email folder.

For more information about these settings, see Configure junk email settings on Exchange Online mailboxes in Microsoft Use the available safe sender lists : For information, see Create safe sender lists.

You can also open the email. In the menu above your inbox, find the icon that looks like an exclamation point! Select it to mark the message as spam.

Gmail lets you know that the message and any conversations it's a part of have been moved to Spam. You can view them in your Spam folder if you choose. Sign in to leave feedback. Blank Blank. Blank Details. Article ID: Recipient s - separate email addresses with a comma. Checked for anti-spam programs in Installed Programs, none found. Verified he has no additional Mailboxes or Email Accounts added. All other folks tested, both on-prem and Exchange Online Mailboxes, emails are delivered into the Inbox.

Created new Windows and Outlook profiles on a blank computer, issue still occurs. Renamed the Spambox folder. This only had the email not show-up until renamed the folder back to Spambox and then the email showed up in his Inbox and was quickly moved to Spambox. No other user's reporting this problem and no other user's have a Spambox or Unwanted folders in either Outlook or OWA. Thursday, March 23, PM. Had this same issue and finally figured it out -- hope this solution works for you.

Monday, March 27, PM. Does the user have a rule to move it into the spambox folder? Cheng 0. Hi Johper, This should be a inbox rule issue. If you have feedback for TechNet Subscriber Support, contact tnmff microsoft. Friday, March 24, AM.

Friday, March 24, PM. I have this exact same issue with one user as well - I can't figure it out either! Hi Johper, Have you tried above suggestion? Is it helpful? Type "Outlook. Wednesday, March 29, AM. Thursday, March 30, PM. Thanks for the info! Was pulling my hair out on this one. Silly smartphones aren't so smart, huh? What if someone has an iphone and this is happening? Wednesday, May 10, PM. That worked!!

Found and removed the spam address in the Spam Addresses of the Note 5 Email account. Saturday, May 20, AM. I had the same issue, cleared the spam addresses on my phone and everything was back to normal. Not exactly sure how they got registered as spam, but once I deleted them from the list, no more problems. Friday, June 2, PM. Thank you, our user has a Samson Galaxy S8 and it did this to some of his email contacts.

Appreciate the tip! Tuesday, June 6, PM. Wednesday, June 7, PM. This is a known issue affecting users with Samsung phones connected to their Exchange mailbox via ActiveSync. I have seen this on a number of users mailboxes and every one of them has a Samsung handset of one flavor or another. Monday, June 12, PM.

Wednesday, July 5, AM. Hi All, Nothing I found online helped me to fix this issue permanently. If your users use a mobile app to check their email check their settings and Spam addresses filters. Compare the emails on the mobile spam filter and those going into their Spambox folder. Just move them form the mobile Hope this helps! Thursday, July 13, PM. The above fix worked for me too. I can't figure out how the email address ended up in the spam list on my S7 but it was there and until I removed it, it would move the email into "spambox" Thanks for the help!

Wednesday, July 26, PM. Exactly what happened with my account, received a new Galaxy S7 and the native email app had put a bunch of names in the spam list. Monday, July 31, PM. Checking my android phone was the trick..