The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services as the case may be, so as to protect the consumer against unfair trade practices. The right to be assured, wherever possible, access to a variety of goods and services at competitive prices. The right to seek redressal against unfair trade practices for restrictive trade practices or unscrupulous exploitation of consumers and.
To protect the rights of the consumer under The Consumer Protection Act, a three-tier system was created. It is mainly a quasi-judicial consumer dispute Redressal machinery at the District, States and National levels. It is a simple mechanism to decide the complaint of the consumer in very simple ways. The system is a three lawyered set up of adjudication mechanism.
The jurisdiction of the courts is mainly territorial and pecuniary. The consumer located within the territory of the forum can file its complaint there. Besides that, the cause of action for filing the consumer can arise at other places i. The place where the shop or the service provider is located. The value involved with the goods determines the level at which the complaint can be filed.
The complaint fee should be paid by Demand Draft or Pay Order. As determined under the notification. These Redressal agencies have the jurisdiction to adjudicate the complaints received from consumers against any defect in the goods purchased or deficiencies in the services availed or any other trade practice. The Consumer Protection Act further provides for the establishment of Consumer Protection Councils at the Central, State and District levels which are Advisory Bodies to promote and protect the rights of consumers.
Drafting of consumer notice and consumer complaint on nominal costs online. Send all documents with details. Submit the prescribed fee along with the complaint filed depending on the forum. The court fee depends upon the value of goods bought and the amount of compensation sought. The person who wants to file the case in Consumer Court has to submit an affidavit in the court. The affidavit must state that the facts presented and statements made by the consumer are true to their knowledge.
The Consumer Protection Act mandates that all the cases must get settled within 90 to days. Consumer Court Sep What is a Consumer Court? Summoning and enforcing the attendance of witnesses or any defendant.
Discovery and production of any document or any other material object. Receiving evidence on affidavits 4. Testing of products from the appropriate laboratory. Additional powers of the Consumer Forums are: 1.
Production of any books, accounts, documents or commodities from any person. Obtaining information for the purpose of proceeding from any person. Enter and seize documents like - papers, documents, commodities for the purpose proceedings. The Consumer Forum can also issue an order to the opposite party for doing following things: 1. To return the price to the complainant or pay the amount as compensation 4.
To remove the defects in the products or services. To discontinue the unfair trade practice. Please checks on these service frauds. Please register your complaint with the consumer court of your area for redressal of your grievance. And that machine is totally damage few parts are loose and few parts are damaged. From next day of purchasing I complaint in samsung customer service and in shop. But getting no response. Now I am so frustrated. Damage machine ki wajah s meri money block ho gai.
Is atmosphere m mujhe baar baar shop k chakkar lgane pd rahe hai……. Your email address will not be published. The types of cases can be on any of the following subjects: Any unfair trade practice or restrictive trade practice adopted by the trader. Defective goods. Deficiency in service. The excess price charged by the trader. Sale of unsafe goods, which are hazardous to life and safety when used. The subject matter on which the consumer courts Delhi can deal with and pass orders are broadly categorized as under: Repair of defective goods.
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